How to choose the best bug tracking software for your company

But how can you use bug tracking software appropriately and effectively? We tell you how to pick the best bug tracking software for your business needs in this blog post.

Nov 20, 2023
How to choose the best bug tracking software for your company
You might have heard of the term "bug" being used frequently. It's a slang term meant to describe a flaw, problem, or fault in something. And as such, bug tracking software helps you track bugs, errors, and flaws by listing and classifying issues that customers face.
But how can you use bug tracking software appropriately and effectively? We tell you how to pick the best bug tracking software for your business needs in this blog post.

What is Bug Tracking Software?

Bug tracking software is a tool that allows you to keep track of the bugs that are happening on your website. This can help you to identify and fix the issues as soon as they are reported, which minimizes the impact that the bugs have on your website.
Bug tracking software can also help you to identify the bugs that are causing your website to slow down or crash, which can help you to optimize your website for performance.
When you use bug tracking software, it is helpful to have a process in place for reporting the bugs. This can include creating a Bug Report form, submitting the bug through a tracking system, or directly contacting the customer support team.
It is also important to have a process in place for following up on the bugs. This can include maintaining a bug database, conducting user research, and resolving the bug.
Bug tracking software is an essential tool for any website that wants to keep track of the issues that are happening on their website.

Benefits of Using a Bug Tracking System

Bug tracking systems have many benefits, the most notable of which is the ability to track and manage bugs in a centralized location. This can help to improve the quality of your software, identify and fix issues earlier, and reduce the time and effort that is required to resolve bugs.
Another key benefit of using a bug tracking system is the ability to keep track of all the changes that are made to your software. This can help you to understand how users are interacting with your software, and it can also help you to identify any potential issues.
It can also be used to generate reports that provide insights into how users are interacting with your software and how bugs are affecting user experience.
Bug tracking systems can also be used to monitor user feedback. This can help you to identify any issues early on, and it can also help you to respond to customer complaints in a timely manner.
Finally, bug tracking systems can provide valuable data that can be used to improve your software design.

Elements of bug and issue tracking

There are a variety of different elements that can be included in a bug tracking system. These include:
  • Bugs: The bugs section is where you'll track all the issues that have been raised by users. This includes everything from simple defects to complex problems.
  • Changes: The changes section is where you'll keep track of all the modifications that have been made to your software. This includes both small and large changes, as well as any updates that are made to the software.
  • Annotations: The annotations section is where you can add comments and notes about specific issues or changes. This can be helpful in improving the quality of your software.
  • Filing: The filing section is where you'll store all the files related to bugs and issues, including screenshots, videos, and other relevant information. This will help you quickly access this information when needed.
  • Tracking: The tracking section is where you'll keep track of all the progress that has been made on fixing bugs and resolving issues. This will help you stay updated on the progress of your project.

How to Pick Your Best Bug Tracking Software

When it comes to choosing the best bug tracking software, there are a few key factors that you need to consider. These include the type of data that is captured, the features available, and how easy it is to use.
Here are some major factors to consider before choosing a bug tracking system:

Consider the Features You'll Require

When choosing a bug tracking system, it's important to be aware of the features that are available. This includes the ability to track bugs, changes, and user feedback. Some bug tracking systems also offer feature-rich annotations and comments that can be used to improve the quality of your software.

Consider the size of your company

Another important factor to consider is the size of your company. This includes the number of users and the type of software that you're using. Some bug tracking systems are designed for small businesses, while others are more suited for larger companies.

Consider How Easy It Is to Use

Another key consideration is how easy it is to use the bug tracking system. This includes features such as search capabilities and navigation abilities. Ideally, a bug tracking system should be easy to use so that you can get started right away.

Consider the Cost of the Software

When choosing a bug tracking system, it's important to consider how much it will cost. This includes the price of the software and any additional features that are available. Some bug tracking systems are free, while others may require an annual subscription fee.

Do you know about Disbug?

Have you heard about the tool Disbug?
Disbug is a bug reporting tool that helps the QA team to report bugs much faster with more clarity. It allows you to narrate the bug while recording the screen while it auto-magically captures technical logs in the background, and posts them to a project management tool of your choice.
With Disbug widget, you can receive and report issues directly from any website.
They also have a live-edit feature where you can edit elements directly on the webpage which can be used to give UI review and enhanced design feedback. Disbug integrates with project management tools like Jira, Slack, Trello, GitHub, GitLab allowing users to track and resolve bugs without leaving their workflow.

Disbug Pros

  • It is simple, easy to use, and quick to set up.
  • Has deep integrations with project management tools where each bug is uploaded as a ticket.
  • The screencast and screenshot features eliminate the long and tiring bug reports.
  • Improves the overall productivity of the team by saving time, energy and money spent.
  • Reduces the back and forth calls between QA and developer