How to set up a bug reporting workflow? Step-by-step procedure

We'll take you through the basics of setting up a bug reporting system, from creating a bug reporting account to filing reports. We'll also provide tips on how to make your bug reporting process as smooth as possible.

Nov 20, 2023
How to set up a bug reporting workflow? Step-by-step procedure
Bug reporting is an essential part of ensuring that your software is bug-free. However, establishing a bug reporting workflow can be daunting - that's where this article comes in. We'll take you through the basics of setting up a bug reporting system, from creating a bug reporting account to filing reports. We'll also provide tips on how to make your bug reporting process as smooth as possible. So whether you're a beginner or an experienced bug reporter, read on to learn everything you need to get started.

What is a bug report and why do we write them?

A bug report is a report submitted by a user to a software or website that contains an issue they are experiencing. Bug reports allow developers to track and fix the issue as soon as possible. Additionally, bug reports can help identify any common issues and improve the user experience of a particular website or software.
The benefits of bug reporting are clear - by submitting a bug report, you help make your experience on a website or software better for all. Additionally, bug reports can help developers identify any issues with the software or website before they become widespread.
Bug reports should always be submitted as soon as possible after you experience an issue - if you wait too long, it may be too late to get the issue fixed. Additionally, please note that bug reports that are not properly formatted may not be accepted or may lead to more difficult troubleshooting.

How does Bug Tracking work?

Bug tracking is a method of managing and tracking the progress of an issue. It allows you to keep track of who is working on the issue, when they last updated their status, what changes they made, and whether or not they have resolved the issue. This allows you to more effectively troubleshoot and resolve the issue.
Bug tracking can be used in a variety of different industries, such as software development, marketing, and web development. It can also be used to track issues that occur in customer service or support roles. Bug tracking is especially useful when it comes to large projects or multi-team collaborations.
Bug tracking is a critical tool for any company that relies on software to function properly. By using bug tracking, you can ensure that all issues are identified and tracked so that they can be resolved as quickly as possible.

Ways of bug reporting in web development teams

1. Bug reporting via email - This is the most common way of bug reporting, and it works well for smaller teams that don't need to share workflows or coordinate with other teams. All team members should have a separate email address for bug reporting, and all bugs should be assigned a unique number. When a bug is reported, the reporter should include any relevant details (such as screenshots or log files) and attach them to the email.
2. Bug reporting via chat - Chatty teams can benefit from using bug reporting tools that allow team members to chat directly with each other about bugs. This can help to speed up the process of tracking down and resolving bugs, as team members are not required to resort toemail.
3. Bug tracking software - A bug tracking software can be a great way to keep track of all the bugs that are reported, tracked, and resolved in your web development team. This will allow you to see which bugs are causing delays or problems, and make changes to your workflow as needed.

An efficient issue tracking system

When it comes to managing projects and tasks, it's important to have an effective bug and issue tracking system in place. Bug and issue tracking can help you keep track of all the little things that tend to go wrong during a project - from missed deadlines to software glitches. Here are four key elements of a bug and issue tracking system:
1. A comprehensive database - Your bug and issue tracking system should include a comprehensive database that is easily searchable. This database should include information about all the bugs, issues, and tasks that have been associated with a project.
2. Communication tools - It's important to have communication tools built in to your bug and issue tracking system so team members can easily communicate about issues. This will help ensure that problems are resolved as quickly as possible and that everyone is on the same page.
3. Automated reporting and alerts - Ideally, your bug and issue tracking system should also provide automated reporting and alerts so you can keep track of progress and performance throughout the project. This way, you'll be able to get accurate estimates for future projects right away.
4. Powerful search capabilities - Finally, your bug and issue tracking system should have powerful search capabilities so you can find specific information quickly. This will help you stay organized and make sure you're always aware of the latest developments related to your projects.

Elements of bug and issue tracking


  • All new bugs, issues, and tasks created in relation to a project
  • All information associated with each bug, issue or task


  • Assigning specific severity levels (critical, important, normal etc.) to all items tracked
  • Tracking who is working on which item/items at any given time


  • Generating reports that provide detailed information about the state of a project
  • Creating alerts to notify team members if any items fall below certain thresholds
  • Generating automated reports on project progress and performance

Reporting a bug: Step-by-step

1. Make sure you have the latest version of the software - When you report a bug, make sure that your computer is running the latest version of the software. This will help you avoid any complications or time-consuming troubleshooting.
2. Describe your problem in as much detail as possible - The more information you provide about your bug, the easier it will be for us to fix it. Try to include as much detail as possible, including screenshots if necessary.
3. Upload your logs or screenshots - If you're experiencing a bug that involves logging in or out of your account, be sure to upload your logs or screenshots as evidence so that we can better understand what's going on.
4. Keep track of your communications - Keep track of all the communications you have with us regarding your bug. This will help us to keep track of what needs to be done and when it needs to be done.

Setting up a bug reporting workflow

1. Create a bug reporting system - The first step in setting up a bug reporting workflow is to create a system where you can easily track and record all the bugs you encounter. This system should include a tracking spreadsheet, issue tracker, or other similar software.
2. Test your software - Once you've created your bug reporting system, it's important to test it by filingBug reports with known issues. This will help identify any potential issues with your software before they become serious problems.
3. Keep track of fixes - Once you've identified the issue and tested your software, it's important to keep track of the fix(s) that are made. This will help you confirm that the issue has been resolved and that your software is functioning as expected.
4. Respond to bug reports promptly - It's important to respond to bug reports as soon as possible, preferably within 24 hours of receiving them. This way, you can confirm that the bug has been reported and that someone is currently working on resolving it.


Bug reporting is an important process that helps developers identify and fix errors in their software as soon as they are discovered. By following the steps explained in this blog, you'll be well on your way to setting up a bug tracking workflow that works efficiently and helps you keep track of all the errors and issues that come up during your software development process.