An Usersnap extension is a Chrome extension that helps web and mobile teams collect, manage and act on customer feedback. It is a solution to collaborate with your customers directly in the browser and automatically capture, organize and share voice of customer insights with your team.
Before analysing if Usersnap is the right tool for you, let me show you what all to expect from a bug reporting tool:
A bug reporting tool should have the following features:
User- friendliness: The tool should be easy to use for testers, users, clients and developers.
Ease of navigation: The tool should have an easy to navigate user interface.
Intuitive reporting features: Bug reporting tools should have intuitive reporting features like annotated screenshots, screen recording so that users can provide accurate and detailed reports.
Capturing technical logs: Bug reporting tool should capture technical logs like console logs, network logs, browser information etc. so that developers can find the source of any issues.
Integrated with PM tools: The bug reporting tool should be integrated with other project management tools like Jira, Trello etc. so that users can easily report issues without leaving their workflow.
Live edit feature: You should be able to edit anything on the live webpage to give design feedback. This helps in UI review and enhances design feedback loop. Very few tools have this feature, but believe me, this will save a ton of time.
Widget: The bug reporting tool should have a widget so that users can easily report issues from their website without switching tabs.
There is no definitive answer to this question as it depends on what you are looking for in a bug tracking application. If you are mainly interested in the features offered by Usersnap which is specific to customer feedback, you can go for it. But there are other tools out there with better features at much lesser price.
Let me give you some insights here:
Disbug is a bug reporting tool that much more features at a much lesser price. Here are some of the features of Disbug:
Disbug not only improves your internal QA process but also improves overall quality of the product by making you spend more time on development and less time on bugs.
With the all new Disbug widget, you can carry on your entire workflow without switching tabs.
How cool is this?