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Top 10 customer feedback tools for your company: Customer feedback tools list

-by
Akil Natchimuthu
,
Nov 22, 2022
Top 10 customer feedback tools for your company: Customer feedback tools list

No business is immune to the negative impacts of customer feedback. When customers have something negative to say, it can have a damaging impact on your brand and business. That's why it's important to have customer feedback tools at your disposal, so you can deal with feedback quickly and effectively. Here are a few customer feedback tools that are commonly used by businesses of all sizes.


Disbug

Disbug is a visual feedback tool that improves the workflow in software development teams and also tightens the user/ client feedback process. The Disbug widget allows users/ clients to report an issue directly from the browser in just a click. While the user reports a bug in such ease, Disbug captures all the technical logs in the background and attaches it with the report while automatically submitting it to their project management tool.

Disbug also enhances the workflow in QA teams with it's chrome extension. A tester can report a bug with audio and video annotations, screenshots, screen recording and technical logs in just a click.

Disbug would be a perfect tool for software developers, QA testers, designers and customer success. It is the best way to tighten your feedback tool for free.


Features:

  • Disbug widget- The widget automatically captures a screenshot, which the user can annotate before submitting the report. A session replay of 1 min is attached to the report to provide additional clarity for the developer.
  • Disbug chrome extension- The chrome extension allows testers/ reporters to create a detailed bug report a bug with all the technical information in just a click. This cuts off all the back and forth conversation among teams regarding bugs.
  • UI/UX review with Disbug- Disbug has a new feature to provide pitch perfect design feedback. With this feature, one can edit/ comment on any element on the live webpage.

SurveyMonkey

SurveyMonkey is a unique platform that allows businesses to collect customer feedback in a variety of ways. From online surveys to interactive questionnaires, SurveyMonkey has something that will suit your needs. Here are some of the most popular features of SurveyMonkey that can help you gather customer feedback:


1. Online Surveys - With online surveys, businesses can collect feedback from a large number of customers in one fell swoop. This is perfect for getting quick and accurate feedback from a wide range of people.


2. Interactive Questionnaires - Questionnaires are a great way to get more detailed feedback from your customers. With questions that are specific to your business, you can get a better understanding of what they like and don't like.


3. Customer Feedback Reports - Once you have collected feedback through surveys and questionnaires, you can create customer feedback reports to share with your team and future customers. This will help you identify areas where you need to improve your business practices.


4. Customer Engagement Tools - With SurveyMonkey's powerful engagement tools, you can keep your customers engaged and interested in your business by sending them periodic surveys, email campaigns, or special offers.


Typeform

Typeform is a great way to get customer feedback. It has many features that make it an efficient and convenient tool for collecting feedback. Some of the features that make Typeform special include the ability to collect feedback through surveys, dropboxes, and chatbots. This makes it easy for customers to provide feedback in a way that is convenient and accessible for them.


Some of these features include:


- A simple and easy to use design that makes it easy for customers to provide feedback.

- A wide range of options that allow customers to provide feedback in a variety of ways.

- A variety of fun and interactive prompts that make it easy for customers to provide feedback.

- The ability to collect feedback in bulk, which makes it easy to gather feedback from a large number of customers.

- The ability to share feedback with other users, which allows customers to collaborate on feedback.


Hubspot

Hubspot is a leading customer feedback platform that helps businesses collect and analyze feedback from their customers. Hubspot offers a variety of features to help businesses get the most out of their feedback data, including:


1. A customer feedback scoring system that helps businesses identify the most important feedback and prioritize it for action.


2. A message queue that allows businesses to send messages to customers in order to collect feedback (and also apologize for any inconvenience caused).


3. A blog that provides tips and advice on how to use Hubspot's customer feedback tools.


4. A forum where businesses can ask questions, share tips, and connect with other business owners.


All of these features make Hubspot a valuable resource for businesses of all sizes - from small startups to multinational corporations. Plus, its user-friendly interface makes it easy for even inexperienced business owners to get started using its tools.


Feedbackify

Feedbackify provides a simple, easy-to-use customer feedback tool with a variety of features that can help you collect feedback from your customers. Some of the main features include:


1. A rating system that allows customers to rate their experience on a scale of 1 to 5 stars.


2. A chat interface that allows customers to contact you directly while they're still using the product or service.


3. A feedback form that allows customers to easily submit their feedback.


4. A notification system that sends you automatic updates about the feedback you've collected.


5. A system that tracks the feedback trends of your customers and helps you to identify and address any problems early on.


Overall, Feedbackify is a user-friendly customer feedback tool that can help you collect valuable feedback from your customers in a quick and easy way. It's perfect for businesses of all sizes and industries, and it has several features that make it stand out from the competition


Wootric

Wootric is a feedback tool that offers users a variety of features, such as the ability to leave feedback for products, leave reviews, and leave ratings. It also allows users to create surveys and ask questions about products.


Some of the other features that Wootric offers include the ability to track the feedback that's been left, the ability to assign feedbacks to users, and the ability to send feedbacks directly to companies.


Overall, Wootric is a great tool for users who want to provide feedback about products or services. It offers a variety of features that make it easy for users to get their thoughts on paper or online.


SurveySparrow

Surveysparrow is a feedback tool that allows its users to provide feedback on a variety of topics. This valuable feedback is then aggregated and used to improve the user experience. It also offers features such as surveys, forum discussions, and chat rooms for its users to interact with each other.


Here are some of the most notable features of Surveysparrow:


1. It offers a variety of feedback tools that allow its users to provide feedback on a variety of topics. This valuable feedback is then aggregated and used to improve the user experience.


2. It offers features such as surveys, forum discussions, and chat rooms for its users to interact with each other. This allows for a more interactive and engaging experience when providing feedback.


3. Its search function allows users to find the right discussion or survey to participate in based on their interests or needs.


4. It has a user-friendly interface that makes it easy for anyone to provide or receive feedback.


Overall, Surveysparrow is a great tool that is useful for improving the user experience on various websites. Its various features make it an ideal platform for gathering feedback from a diverse group of people.


TrustPilot

TrustPilot is a great feedback tool with features that can help you to improve the quality of your online reviews. Here are some of the features that are available on TrustPilot:


1. Review Ratings - This feature allows you to see how your reviews are rated by other users. You can also use this data to optimize your reviews so that they are more likely to be rated positively.


2. Review Comments - This feature allows you to reply to reviews and provide additional information or clarification. This can be helpful if a review is inaccurate or incomplete.


3. Feedback Reports - This feature gives you insights into the quality of your reviews, comment replies, and more. It helps you identify areas where you need to work on improving your review management process.


4. Feedback Score - This feature allows you to see how well your overall review management process is performing based on various metrics such as feedback volume, feedback accuracy, and review engagement.


All of these features are useful for improving the quality of your online reviews and making sure that they are reliable and trustworthy.


Google forms

Google forms can be a great way to get feedback from your customers or employees. The form can be embedded on your website or app, and users can fill it out and submit it directly from the form.


Here are a few of the features that Google Forms has to offer:


1. Forms can be filled out anonymously - This is great for collecting feedback from customers who may not feel comfortable giving their name.


2. Forms can be completed automatically - This is perfect for collecting feedback on products or services.


3. Forms can be sent as email notifications - This is a great way to keep your customers informed about important changes or updates to your product or service.


4. Forms can be tracked and analysed - This helps you find out which questions are being asked most, and which areas need more attention.


5. Forms can be sent as surveys - This is a great way to gather feedback on topics such as customer satisfaction, product features, or anything else that you deem important.


Forms are a great way to get feedback from your customers or employees, and they have many features that make them an indispensable tool for gaining insight into how your customers think and feel about your product or service.


Canny

This handy app has a variety of features that will help you improve your feedback delivery and overall communication skills. Here are some of the most important ones:


1. The Canny feedback tool comes with a built-in timer that helps you track the amount of time you spend on each task. This will help you evaluate your progress and ensure that you're giving feedback in the most effective way possible.


2. The Canny feedback tool offers a variety of tools to help you deliver feedback effectively. These include prompts that guide the recipient through the different steps of delivering feedback, as well as a notes section where you can jot down any additional comments or instructions that you want to share with the recipient.


3. The Canny feedback tool also comes with a report feature that allows you to see how recipients have responded to your feedback, as well as an analysis feature that helps you identify any areas in which your feedback was ineffective.


4. The Canny feedback tool is easy to use and comes with built-in tutorials that will help you get started right away.


Overall, the Canny feedback tool is an essential tool for anyone who wants to improve their Feedback skills. It's easy to use and comes with a host of features that will help you deliver quality feedback in a way that is both effective and efficient.


Conclusion

The number and types of tools for customer feedback vary significantly. All the mentioned tools offer detailed feedback, the ability to ask questions and manage your feedback.


Some of them even allow you to leave anonymous comments! So what are you waiting for? Start collecting your customers’ thoughts today with these platforms.


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