What is issue reporting? Definition and best practices

Issue reporting is an essential part of any projects' SDLC. Issue reporting is the process of submitting a bug or issue to software or a website. Learn more about it.

Nov 20, 2023
What is issue reporting? Definition and best practices
Issue reporting is an essential part of the software development life cycle (SDLC). It involves identifying, diagnosing, and fixing issues promptly. Here are some useful tips on how to approach the issue-reporting process.

What is issue reporting?

Issue reporting is the process of submitting a bug or issue to software or a website. It allows users to communicate with developers and provide feedback on the design, functionality, and usability of a product.
When you encounter an issue with a product, it is important to report it as soon as possible so that the developers can fix it as soon as possible. By doing this, you will help improve the quality of the product and make it more user-friendly.
There are different ways to report an issue:
  1. Via the software’s support system: Some products have built-in support systems that allow users to report issues or feedback directly through the product. This is a convenient way to get your issue reported and fixed quickly.
  1. Via a bug reporting tool: Bug reporting tools can be used to submit bug reports and issue feedback. They allow users to enter all the information they need about their issue, including screenshots if necessary.
  1. Via email: Email is a common way for users to report issues. Simply send an email with your issue details and someone from the development team will respond as soon as possible.
Once you have reported an issue, it's important to keep track of what progress has been made on resolving it. This will help you stay informed about the status of your issue and ensure that you are getting the best possible service from the development team.

Issue reporting best practices

When it comes to issue reporting, there are a few best practices that you should follow.
The first thing is to make sure that your issue reporting process is easy to follow. This means that all the steps in your process should be transparent and easy to find.
Second, make sure that all the information you provide in your issue report is accurate. This includes the description of the problem, the version of the software or system affected, and any other relevant information.
Finally, make sure that you include a solution or workaround for users who are experiencing the issue. This will help them solve the problem as quickly as possible and avoid frustration.

Make sure its a valid bug or feature request:

It's important to make sure that the bug or feature request you're reporting is a bug or feature request. This means that you should check to see if the issue has already been reported and resolved, and if not, make sure that your feedback is specific and relevant to the problem.

Be concise in your description:

When describing an issue, it's important to be as concise as possible. This will help reduce the amount of time that the development team has to spend investigating your issue.

Include any relevant screenshots or videos:

If you have any screenshots or videos that can help illustrate your issue, make sure to include them in your report. This will help the development team better understand what's happening and how they can fix it.

Make sure you can reproduce it

If you're able to reproduce the bug or issue, this will help the development team more quickly identify and fix it.

Make sure it hasn't already been fixed

If the bug or issue has already been fixed, please let us know and include a link to where you found the fix. This will help developers avoid wasting our time investigating an issue that's already been resolved.

Include all the information

When reporting an issue, be as descriptive as possible. Include details such as what happened when you encountered the bug, how you fixed it, and any screenshots or video footage that may be helpful.

File a high-quality bug report with Disbug

When filing a bug report, it's important to ensure that the information you provide is high-quality and accurate. This will help reduce the amount of time that developers need to spend investigating your issue.
To maximize the chances of receiving a quality bug report, we recommend using our Disbug tool. Using this tool will make it easy for you to include all the necessary information in one place, making it easier for developers to investigate and fix.

Frequently asked questions

  1. What are some common mistakes that users make while submitting an issue report? The most common mistakes made when submitting an issue report are not including all the relevant information and using the wrong format. With tools like Disbug, you can include annotated screenshots, screen recordings while it automagically captures the technical logs behind the bugs. ‍
  1. How can I best report an issue? The best way to report an issue is through the reporting tool called Disbug. This reporting tool allows users to submit issues with screenshots, screen recordings and technical logs and track their progress from their PM tool.

Closing thoughts

The best practice when it comes to handling bugs and errors is to document them thoroughly so that they can be easily resolved in the future. It can be challenging to keep track of all of the issues that you come across on your site or application. This is where issue reporting comes in. It allows you to record, report, and manage your issues so that they don't go unnoticed.