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Manage client feedback like a pro: Designer's edition with top 6 tools

Akil Natchimuthu
Jul 18, 2022
Manage client feedback like a pro: Designer's edition with top 6 tools

If you're a designer, you know that managing client feedback can be a challenge. In this article, we'll provide tips on how to manage client feedback efficiently so that both you and the client are happy with the end result. From setting expectations to keeping track of progress, we'll give you the tools you need to ensure that your designs are meeting client expectations and that you're making the most of each and every meeting.

What is client feedback?

Client feedback is a term used in customer service to describe the process of communicating with customers to gather feedback about their experience with a product, service, or company. It can be done through customer surveys, email follow-ups, telephone conversations, or face-to-face interactions. This feedback is then used to improve the quality of the customer's experience and to make decisions that will improve the company's profitability.

What is client feedback in design?

Design feedback by client is a process of providing constructive criticism to a designer on an ongoing basis. It helps the designer to improve the design of a project and keeps the client updated on the progress.

There are a few key things that should be included in design feedback by client:

1. Objectives - The first step is to clarify the objectives of the project, and from there, determine which aspects of the design need to be improved.

2. Style - It is essential for the designer to understand how the client wants their project to look, and any changes or variations should be discussed in detail.

3. Functionality - The final goal of any design project is to make it functional, and it is important for the client to provide feedback on how well this goal has been achieved.

4. Changes - As design progresses, it is important for the client to provide feedback on changes that they would like to see made to the project. This provides the designer with an accurate picture of how they are progressing and ensures that all Client expectations are met.

Efficient client feedback- Best practices

Best practices for efficient design feedback can vary depending on the type of design project, but there are a few general tips that are often helpful. Here are a few:

Frame your feedback with context:

The first step is to frame your feedback in a way that makes it clear and concise. This will help the designer to understand what you are saying, and avoid misinterpretation.

Specify your goals:

Feedback that isn't pertinent to your overall business objectives won't help your design process much. So consider your goals before gathering any input at all.

Here are two strategies to aid you accomplish this and maintain your team's concentration:

Think about the objectives of the business. What goals do you have for this product?  Will you be able to resolve with the correct feedback?

Think about user goals. What will customers attempt to accomplish with your product? Why do they choose to utilise your product, exactly? What features will actually benefit users? What type of criticism is required?

Keep it constructive:

This goes without saying, but be sure to keep your feedback constructive. This will help the designer to improve their work, and avoid frustrating the client.

Be clear and specific:

The most important thing is to be clear and specific with your feedback. This will help the designer understand what you are asking for, and avoid any potential misunderstandings or disagreements.

Clarify and find the root of the cause:

Once the feedback has been provided, it is important to find the root cause of the issue. This will help to identify any potential solutions, and avoid future conflicts.

Stay objective:

When providing design feedback, it is important to stay objective. This means avoiding personal feelings or bias, and instead focusing on the facts of the situation.

Be patient:

It is important to be patient when providing feedback. This will allow the designer time to evaluate the situation, and make any necessary changes.

Is there a tool for design feedback?

There is definitely a tool for design feedback - it just depends on your preferences and needs. Some popular design feedback tools include:

1. Adobe Photoshop - ayout, design, and image manipulation. Additionally, its user interface is relatively easy to navigate, making it a good choice for those just starting out in design.

2. Sketch - Photoshop Sketch is a great tool for drawing designs and feedback. It can be helpful for quickly creating wireframes or mockups, or for getting feedback on design concepts.

3. Inkscape - Inkscape is a popular vector graphics editor that can be used for a variety of design tasks, from creating logos and icons to designing brochures and web pages. It's also a great tool for giving feedback on design work - letting someone know how a design might look on different devices or in different contexts can be a great way to help them improve their work.

4. GIMP - GIMP is a great program for providing feedback on designs. Some of the features that can be helpful for design feedback include the ability to import and export files, the ability to change colors and fonts, and the ability to save files in different formats. Additionally, GIMP has a built-in photo editor that can be used for basic photo editing, such as cropping and resizing.

5. Adobe Illustrator - Adobe illustrator is a powerful vector graphic design software that can be used for a variety of design tasks, such as logo design, website design, and presentation graphics. It's a great tool for providing feedback on designs, as it has many features that make it easy to edit and modify graphics.


Keeping client feedback efficiently and effectively is essential for a successful design career. In this blog, we'll be discussing best practices for managing feedback, as well as some helpful tools that can make the process easier. By following the tips outlined, you'll be able to provide better and more useful feedback to your clients.