Freshdesk is the leading cloud-based customer support software that provides help desk support with all smart automations to get things done faster.
It has remained a popular choice for businesses that want to increase customer engagement and manage customers as they scale. You can integrate Freshdesk tickets with Jira issues to keep your teams synchronized on issues and tickets.
Moreover, it allows the engineering teams to get a 360-degree view of all the issues by giving an overview of the conversation that the support has had with the customer.
This integration allows us to select the required fields from Freshdesk to show in the Jira ticket. Freshdesk's omnichannel client onboarding, service, and retention platform is one of our favourites since it allows us to give all of our present and future customers with the support and service they need in one place. In a nutshell, the ability to manage all support channels through a single application is incredible.